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CURRENT INFORMATION ON CORONAVIRUS PANDEMIC (UPDATED 12.5.2021)

Our hotels and restaurants are open normally starting from 14.5. There might be some changes in opening hours, which can be checked from the list below. 

OPEN HOTELS AND RESTAURANTS
Read more

We are truly sorry about any inconvenience that these restrictions might cause to our customers. Despite to the challenging times, we will do our best to provide unforgettable experiences.

CLEAN AND SAFE ENVIRONMENT DURING THE CORONAVIRUS PANDEMIC

The coronavirus pandemic has changed the way we encounter people and have experiences. We are proud of the fact that the unique northern nature that surrounds our locations offers a clean, safe and incomparable environment for our guests to enjoy. In addition to these pure nature experiences, we also want to guarantee the safety of our guests and employees with various measures.

MEASURES TO ENSURE THE SAFETY OF CUSTOMERS AND STAFF

Hand sanitiser is easily accessible for both customers and employees. Hand sanitiser stations are available in key locations in the hotel’s public areas, such as hotel and restaurant entrances, hotel lobby, reception, bars, meeting rooms and near the lifts in the hotel corridors.

We keep a safe distance of 2 metres from customers and employees and make sure to keep it. We ensure this also by instructing customers with various reminder signs and during service situations. Chairs and tables are placed further apart from each other in the public areas, restaurants and meeting rooms.

We require all our staff and customers over 12 years to use face masks in our public areas. Due to healt related issues, also face visors can be applied.

We recommend downloading and using the contact tracing application Koronavilkku to stop the spread of COVID 19

Our hotels use protective sneeze guards in the immediate vicinity of the cash registers at the reception and bar to keep the customer service situation safe.

We have made further investments in our employees’ good hand hygiene. Our employees wash their hands even more frequently than before, use hand sanitiser regularly and wear disposable gloves when working with unpacked food products.

We have increased the cleaning and hygiene measures in our hotels. Public areas are thoroughly cleaned. All contact surfaces (for example door handles, water taps, tabletops) and sanitary facilities are cleaned several times a day with disinfecting cleaner.

Hotel rooms are tidied and bathrooms disinfected carefully according to recommendations from the Finnish Institute for Health and Welfare. In our cleaning we pay special attention to contact surfaces and the bathroom. Washing the bedlinen destroys any potential viruses and bacteria. Daily cleaning is done only at the customer’s request.

Some hotels serve buffet breakfast  and in some of our hotels take away breakfast is only available. Check current information about breakfast here.  We pay extra attention to safe breakfast service and have made further investments to make sure to retain an extremely high level of hygiene during service situations.

There might be changes in the opening times of our restaurants due to coronavirus. Please check the current opening hours here.
We carefully clean tables and chairs and all other contact areas after each customer service situation. We have made further investments to make sure to retain an extremely high level of hygiene during service situations.

HEALTHY GUESTS 

We want to secure the health of all our guests and employees, so please do not visit our hotels or restaurants if you have coronavirus-related symptoms. Our employees are also not allowed to come to work if they show any symptoms. Further information on coronavirus symptoms is available here!

IF YOU HAVE ANY CORONAVIRUS-RELATED SYMPTOMS WHEN YOU ARE VISITING US

We kindly ask you to inform our reception personnel immediately by telephone for further instructions

 

Snow Village