Lapland Hotels

Lapland Hotels General Booking Terms for Accommodations

To ensure smooth travel arrangements, you must comply with the following terms and recommendations, unless otherwise agreed.

Lapland Hotels Onlinen booking terms:
You can change and cancel your reservation via Lapland Hotels sales@laplandhotels.com or +358(16)3232. Charge is 20 €.

General terms of cancellation for Online bookings:
Cancellation fee latest 8 days before arrival 50% of the total booking value. 8 days later and no-show fee 100%.

Special terms regarding bookings as follows:

  • Deal of the Day: Cancellation fee latest 8 days before arrival 50% of the total booking value. 8 days later and no-show fee 100%.
  • Non-refundable Rate: non- refundable.
  • Flexible Rate: Free Cancellation latest 7 days before arrival. 7 days later and no-show fee 100%.

Terms for indiviual bookings
The booking shall be confirmed by making a deposit of 100% of the full price of a reservation for 1-3 day stay and 50% of the full price of a reservation for stays longer than 3 days. The rest of the payment is due 30 days before the date of arrival.
A confirmed booking can be cancelled up to 31 days before the date of arrival for an administrative charge of 45€. If the reservation is cancelled later than this, the deposit will be forfeited. Reservations made within 31 days of your arrival date can be cancelled without any charges up to the date the deposit is due. If the booking time is so close to the arrival date that an advance payment would not appear in our account before arrival, the booking shall be confirmed by credit card.

Terms for groups of 11–50 people
The booking shall be confirmed by making a deposit of 10% of the full price, which is due as agreed. This booking fee is not refundable in case of cancellation. 50% of the full price of the reservation must be paid 45 days before the date of arrival and the rest 21 days before. A name/rooming list shall be presented to us 14 days before the date of arrival.
For cancellations made 45 days before arrival, a 10% cancellation fee applies.

The fee for cancellations made 14-44 days before arrival: 50%.

The fee for cancellations made 13 days before arrival or less: 100%.

Terms for groups of 50–90 people
The booking shall be confirmed by making a deposit of 10% of the full price, which is due as agreed. This booking fee is not refundable in case of cancellation. 50% of the full price of the reservation must be paid 2 months before the date of arrival and the rest 21 days before. A name/rooming list shall be presented to us 14 days before the date of arrival.
For cancellations made 45 days before arrival, a 10% cancellation fee applies.

The fee for cancellations made 14-44 days before arrival: 50%.
The fee for cancellations made 13 days before arrival or less: 100%.

Terms for groups of more than 90 people
Agreed on a case-by-case basis.

Other terms and conditions
For reasons beyond its control, the hotel may, after consulting the client, transfer the booking to an alternative accommodation of at least the same standard. The hotel then reimburses the client for any immediate costs caused by the transfer.

If the deposit has not been received by the due date, the reservation is considered cancelled.

Check-in time starts at 4pm.

Check-out time is by 12pm on the date of departure.

The law on package travel does not apply to hotel reservations. These fall under the accommodation and catering statute.

The hotel may deviate from these regulations, in which case the hotel’s own regulations shall be stated separately in the reservation.

Insurances
We recommend that our clients obtain travel insurance to cover any contingencies, because the hotel has no responsibility to accept cancellations without cancellation fees, not even if a medical certificate or other documentary evidence is presented.

Force majeure
Force majeure refers to cases in which the hotel cannot deliver the agreed services due to a strike or another factor that affects its operations. This only applies to the hotel's own services and excludes any external services, such as those related to the means of transport.

Lapland Hotels
+358 (0)16 3232
sales@laplandhotels.com

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